Update your phone/device software when prompted.For details, see the Microsoft article at. Mobile devices are known to have issues with ActiveSync, especially those running older versions of their system software.Make sure to use the most current version of your desktop client software, especially Office 2016 or 2019 (Windows), or 2016 or 2019 (Mac).However, to help work around these issues, the following is suggested:
An exact cause is not always known and can vary from client to client. There are known issues that cause some email clients, especially older clients and those on some mobile devices, to provide inconsistent and unreliable updating of calendar information via Exchange ActiveSync.
